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Reception Manager – Luxury Hotel – Cambridgeshire

Category: Reception/Front of House Manager
Reference no. PCAT273
Date published: 08/12/2019
Closing date: 11/12/2019
Salary: £25,000
Contract type: Permanent
Agent contact: Phil White
Job description:

Paramount Personnel has a fantastic opportunity for a Reception Manager to join a luxury hotel and Spa in Cambridge.

  • Stunning Location
  • £25,000  - £28,000 DOE
  • Beautiful busy hotel near Cambridge
  • Great company benefits
  • Training and support
  • Immediate start available

As Reception Manager your department is the first and last impression that a guest has of the hotel, so it's your job to ensure it's a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.

Key responsibilities:

  • Managing and training the concierge, night porters and team of  receptionists
  • Ensuring the front desk provides a professional and friendly service for customers
  • Dealing with customers, including handling complaints when they come to the desk
  • Troubleshooting emergencies
  • Scheduling your staff rota
  • Liaising with other departments
  • Taking room reservations

Main duties and responsibilities:

To be responsible for the day-to-day procedures of the reception service and that all guest information and accounting data is accurate and complete in line with company procedures.
Keep updated with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guests

To carryout, review and update where appropriate, all reception procedures, as per Company policy
To ensure that the correct procedures Health and Safety and Human Resources are adhered to, that correct records are kept up-to-date, and that the departmental staff are managed so that employee relations issues are dealt both professionally and legally in accordance with legislative and Company policy and procedures.
Actively consider prevention, recovery and investigation of any complaints
To maintain a good relationship with the senior management of the hotel, ensuring a consistent and smooth operation
To maintain a close relationship with the Accounts department to ensure that there is an accurate posting and production of bills

Previous Reception Manager experience and knowledge of a similar role in the hospitality industry is essential, preferably in a similarly sized and calibre hotel. In particular, good knowledge and management of rates and offer packages is essential for this role. You must be guestline trained to be considered for this role.

To apply for this Reception Manager opportunity, please email your CV to Phil White via the link below.

Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies.  This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application.


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