Front of House / Reception Manager – Hotel – Plymouth - Up to £27,000

Front of House / Reception Manager – Hotel – Plymouth - Up to £27,000

Paramount Personnel are seeking a front of house manager for this superb hotel in Plymouth

• Up to £27,000
• Meals on duty
• Great company benefits
• Mixture of shifts inclusive of weekends

As our Front of House Manager you will be responsible for the day to day operation and management of the reception team and be part of the Duty Manager rota. You will be passionate, welcoming and lead from the front to ensure the guests receive a genuine 5* experience on every stay.

We’re looking for someone who can act as the first point of call, dealing with any guest queries or complaints in a quick and effective manner. You will also encourage the achievement of set targets, training and goals, providing support and encouragement to your team.

You will also understand the importance of efficiently maintaining accounting aspects, taking responsibility for; banking, third party payment, sales ledgers & guest bills. You will be proactive with operational activities such as recruitment, training & development of new and current team members, performance reviews and designing Rota’s that ensure you consistently deliver a 5* service to every guest every time.

Ideally you will...

• Be organised and proactive, with the ability to motivate, inspire, coach and support your team to improve and develop to their full potential.
• Possess exceptional guest service skills with the ability to develop lasting relationships.
• Be a strong communicator and listener who can establish strong working relationships with all hotel departments.
• Experience working in a similar style property as a Front of House Manager is essential to this role; preferably with strong operating knowledge of Opera Property Management System (Hotel is currently running Opera 9).

To apply for the position of Front of House Manager please send your CV via the website or call 0345 241 1000

Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application. If you do not wish us to submit or use your CV please do email to ask us to destroy your CV as soon as possible to ensure it is not used.